Terms & Conditions

About these terms

These terms apply to your use of h2holidays.com and to services you book through H2 Holidays (“we”, “us”). By using the website or booking with us, you agree to these terms.

• Ramanathapuram (head office): 1st Floor, Kannadi Vappa Complex, 6, GH Road, Chalai Bazar, Ramanathapuram, Tamil Nadu — 623501
• Pondicherry (branch): 33/4, Pathukannu Main Road, Koodappakkam, Pondicherry — 605502

Our role

We act as a travel agent and arrange services on your behalf with third-party suppliers such as airlines, ferry operators, hotels, transport providers, embassies and consulates. Each supplier’s own terms, fare rules and conditions apply to the service they provide.

Enquiries, quotes and bookings

• Information on this website, including destinations, itineraries and example routes, is for general guidance and is not a binding offer.
• A booking is confirmed only when we confirm it to you in writing (email or message) after the required payment is received.
• Prices, fares and availability are set by suppliers and can change until the booking is confirmed.

Payments

Payment amounts, due dates and accepted methods will be shared with you when we quote or confirm a booking. Please make payments only to the account details we give you directly, and keep the payment receipt.

Changes and cancellations

Changes and cancellations are subject to the rules of the airline, ferry operator, hotel or other supplier. Supplier cancellation charges and our service fees, if any, will be told to you before you confirm. Refunds are processed only after we receive them from the supplier and may take time.

Visa and travel documents

• You are responsible for having a valid passport and the visas and other documents needed for your trip, including for ferry and international travel.
• We assist with documentation and filing, but visa decisions are made solely by the relevant authorities. We cannot guarantee approval, processing time or the outcome of any application.
• Fees paid to embassies, consulates or visa centres are usually non-refundable, even if an application is rejected.

Your responsibilities

• Give us accurate and complete information, including passenger names exactly as they appear on passports or ID.
• Check your tickets, vouchers and itinerary as soon as you receive them and tell us about any error immediately.
• Arrive on time for flights, ferry sailings and tours, and follow supplier and local safety rules.

Schedules, delays and force majeure

Flights, sailings and tours can be delayed, rescheduled or cancelled because of weather, operational reasons, government action or other events outside our control. We will help you with rebooking or refund claims where possible, but we are not responsible for such events or for the costs arising from them.

Limitation of liability

To the extent permitted by law, we are not liable for acts, omissions, delays or failures of third-party suppliers, or for indirect or consequential losses. Where we are found liable, our liability is limited to the amount of our service fee for the affected booking.

Website use and content

Content on this website belongs to H2 Holidays or its licensors. You may not copy or reuse it for commercial purposes without our permission. We try to keep the site accurate and available but do not guarantee that it will always be error-free or uninterrupted.

Privacy

How we handle your personal information is described in our Privacy Policy.

Governing law

These terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the courts at Ramanathapuram, Tamil Nadu.

Changes to these terms

We may update these terms from time to time. The version on this page applies from the date it is published.

Contact us

If you have any questions, contact us at booking@h2holidays.com or call +91 72005 42322.